Handmade Crochet Plushies

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at off-the-wall-crafts@outlook.com. Please note that returns will need to be sent to the following address: 27 St Cuthberts Ave, South Shields, Tyne and Wear. NE34 7TE. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. DAMAGES AND ISSUES Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item. So that we can evaluate the issue and make it right. EXCEPTIONS/NON-RETURNABLE ITEMS Certain types of items cannot be returned. Like perishable goods or custom products (such as custom orders or personalised items). Please get in touch if you have questions or concerns about your specific items. EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for a new item. REFUNDS We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.